📅 Last Updated: June 22, 2025 | Effective Date: January 1, 2024
1. Introduction
Welcome to Ekam Aushadhi. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit ekamaushadhi.com or make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal information you provide:
- Name, phone number and email when placing an order
- Delivery address (house/flat, street, city, state, pincode)
- Payment info (processed by secure gateways — we do not store card details)
- Communications via WhatsApp, email or contact form
Automatically collected:
- IP address and browser type for security
- Pages visited and time spent (analytics)
- Device information and cookies
3. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to customer service inquiries
- To send promotional offers (only if opted-in)
- To improve our website and services
- To comply with legal obligations and prevent fraud
4. Information Sharing
We do NOT sell or rent your personal information. We share only with:
- Delivery Partners: Name, address, phone for order delivery
- Payment Processors: Razorpay for secure payment processing
- Analytics: Google Analytics (anonymized data only)
- Legal: If required by law or court order
5. Data Security
- SSL/TLS encryption for all data transmission (HTTPS)
- Secure servers with restricted access
- Regular security audits and monitoring
- We do not store complete payment card information
6. Your Rights
- Access your personal data we hold
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications anytime
Contact: support@ekamaushadhi.com | WhatsApp: +91 63501 36833
7. Children's Privacy
Our products are not for children under 18. We do not knowingly collect information from minors. Contact us if you believe a child has submitted their information.
8. Policy Updates
We may update this policy periodically. Changes posted with updated date. Continued use of our website constitutes acceptance.
9. Contact Us
- Email: support@ekamaushadhi.com
- WhatsApp: +91 63501 36833
- Phone: +91 63501 36833 (Mon–Sat, 9AM–7PM IST)